Milanoo Review: A Sum-up of All Important Facts about Milanoo.com to Help You Avoid Scams

The first time you shop at a foreign country-based online store like Milanoo.com, you should always use extreme caution. Otherwise you may be ripped off or encounter scams. Before you place an order on a site you are not familiar with, make sure to do research on the company thoroughly.

Milanoo

Reading Milanoo.com reviews is definitely one of the most efficient ways to help you learn the facts. However, going through the sea of Milanoo customer reviews posted on the Internet can be shockingly time-consuming and you may end up getting confused as naturally, people have different versions of reviews of Milanoo. Generally, bad reviews are much more than good reviews as people only remember the bad experiences and go out of their way to find a way to vent.

Anyway, this Milanoo review is a basically a sum-up of all important aspects that may help you get to know a real Milanoo. Take it easy, we are not Milanoo staff, we are a professional third-party reviewer of the Chinese e-commerce industry.

Who is Milanoo.com?

Milanoo CEO: Albert Feng

Established in 2008, Milanoo.com is China-based online shopping website belonging to MilanooGlobal UK. The online store offers varieties of products, including cosplay costumes, wedding apparel, special occasion dresses, home and garden necessities and much more. As a B2B and B2C combined destination, Milanoo targets both merchants and consumers around the globe.

Milanoo Staff

The head office of the company is located at the Hi-tech Zone of Chengdu, Sichuan Province. Based on the report, as the emerging enterprise in the Chinese international e-commerce field, Milanoo.com has got much support from the local government and has received an important venture capital from a world renowned investment organization. For the time being, Milanoo is generally rated the No. 1 foreign trade e-commerce website in Sichuan Province, taking on the best international online fashion shops nationwide.

Milanoo Office

Pros & Cons of Milanoo.com

When you investigate Milanoo.com, bear in mind that every online store has its pros and cons so don’t be too particular when you find some imperfections about the company. As you can see from the multitudes of reviews on Milanoo.com, like all other Chinese online shops, Milanoo definitely has much to improve, not only in product line, but especially in customer service. Anyway, the company also has its exclusive attractions that separate itself from its competitors. Here are the major pros and cons of Milanoo:

Pros:

1. Prices are very competitive. It’s hard to find same low prices on same quality-standard cosplay costumes, wedding dresses, bridesmaid dresses, evening dresses, prom dresses, bedding sets, etc. elsewhere.
2. Varieties of products are great. This is perhaps the most extensively recognized advantage of Milanoo. Many people choose to buy from Milanoo simply because the store has something they can’t find on other websites.
3. Most products are more than worth the prices in terms of quality. Don’t expect that you will buy a designer-level product from Milanoo – it’s impossible! If you are an experienced online shopper, you will agree that the quality of what Milanoo offers is good if not great, especially for the prices. One good thing is, fashionistas who are on a budget can go years without repeating styles by shopping regularly from Milanoo.
4. Payment methods are diverse. You can pay via PayPal, credit card (VISA, MasterCard & American Express), wire transfer and Western Union. Use the one that you believe will best protect your payment, e.g. credit card.

Cons:

1.  Customer service is not satisfactory. Some people commented that it is the customer service department that is killing Milanoo.com. We totally agree. However, on the other hand, we understand that it’s hard for customer service offered by Chinese online stores can’t to meet expectations of customers who live in the Western countries. The reason is very simple: in China, customer service representatives are offered with a very low salary while having to work under extremely high pressure, usually the lowest in the company. As a result, talents who have better English communications skills and negotiation capacities will never go for such positions. That’s why many people complain about the poor or bad English of Milanoo customer service staff.Be justice, as those service people at Milanoo have worked hard enough to serve you with the poor pay, don’t mention their names when you are unhappy with your shopping experience unless she is impolite to you. Otherwise, she may lose her job because of your blame. If a service assistant handles your case in a regular way with standard answers, she is nothing wrong. For instance, we saw that a customer of Milanoo threw all her anger against a service representative name “Ashley” on a forum, claiming that the girl did not process her complaint in a right way. From the chatting history, Ashley politely asked the customer to send them pictures of the wrong sized products but refused by the latter due to her not having a USB to upload the pictures. If you have read the Milanoo return policies, you will understand that the girl handles the case quite professionally – for any return or replacement request, you should send pictures to prove that it is Milanoo’s fault.
2. Quality standards are uneven. As Milanoo cooperates with plenty of Chinese manufacturers, you may find that sometimes you get a product that is not so good in quality. In such case you’d better complain to Milanoo customer service to get a partial refund and also to help them get rid of unqualified suppliers.
3. Some products are slightly different from pictures. According to some Milanoo shopping reviews, the goods they receive are a bit different from the pictures with some minor changes in details. This is not good. While a few people are forgiving about that sort of thing, most are seriously unhappy. After all, they pay for what they want! It’s something Milanoo should really take into account. You know, details count!